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Ride Guernsey
Book a taxi
Place a pin where you want the taxi to collect you.
After a driver accepts your booking, your mobile number and the driver's mobile number are shared with each other for this journey only.
The fare shown on the taxi meter is the final fare payable.
Accessibility assistance
Guide and assistance dogs belong in Accessibility assistance above, not here.
Estimated fare — calculated from the Guernsey taxi tariff
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Final fare
The taxi meter determines the final fare. At the end of your journey, the driver will enter the metered fare and it will appear on your passenger dashboard. Please check that the amount shown matches the fare on the taxi meter before confirming payment. You can then add a tip if you wish and confirm the total.
Card for this booking
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Card required for booking and fare payment. To request a taxi, you must securely save a payment card with SumUp. Your saved card will be used to pay the final fare after you have checked that the amount shown on your passenger dashboard matches the taxi meter and confirmed the amount. Please keep “Save for future payments” switched on when adding your card. Ride Guernsey does not receive or store your full card number or security code. SumUp uses a £1 recurring-payment setup authorisation which its documentation says is instantly reimbursed; it is not a fare deposit.
Passenger no-show policy
If your driver reaches the pickup point and records I'VE ARRIVED, you must attend within 5 minutes. For a scheduled booking, the 5-minute period cannot start before your booked pickup time. If you do not attend within that period, the driver may record a passenger no-show and a fixed £10.00 no-show fee will be charged to your saved payment method. If you no longer need the taxi, cancel the booking before the driver reaches the arrived stage.
Taxi driver registration
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1. Personal details
2. Guernsey driving licence
Ride Guernsey will warn you and Admin before this expires.
3. Taxi / public-service driver authorisation
Ride Guernsey will warn you and Admin before this expires.
4. Taxi vehicle
5-6. Required documents
Choose each document type and upload a JPG, PNG, WebP or PDF. Every item below is required.
7. Bank account details
8. Ride Guernsey Driver Agreement
Ride Guernsey Driver Agreement — Version 4.0
I confirm that the driver, vehicle, licensing and insurance information I provide is accurate and that I will keep all required authorisations current.
For each genuine completed Ride Guernsey journey, I receive 85% of the final confirmed metered fare plus 100% of the passenger tip. Ride Guernsey retains 15% of the fare and bears its SumUp processing fees.
I understand that passenger payment, SumUp/bank settlement and my driver payout are separate stages. An unpaid payout may be placed on hold while a payment dispute or suspected fraud is investigated. A genuine journey remains eligible under the Driver Terms; fabricated/collusive journeys are not genuine journeys.
My live location is used only while I deliberately set myself Online for ride matching and operations. I will use passenger information only to provide Ride Guernsey journeys and related support.
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Approved driver ✓
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My Booked Jobs
Upcoming and accepted bookings, soonest pickup first.
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Completed Jobs
Paid/completed jobs will appear here.
My Documents
Keep these four documents current. An expired recorded document prevents you going Online or accepting new work. Replacement documents must be approved by Ride Guernsey before the new expiry date becomes active.
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Job Details
Notifications
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Overview
Administrator access ✓
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Live Operations Map
Online DriverAdvance BookingNOW / Pickup within 1 hour
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Approved Drivers
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Driver Document Renewals
A submitted replacement does not change the active document expiry until Admin approves it.
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Rides Booked
Active bookings stay here until passenger payment is confirmed. Paid rides move automatically to Archive. Cancelled bookings stay in Cancelled.
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Support Messages
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Conversation
Visitor support messages
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Visitor conversation
Audit / Financial Records
Admin-only history from Ride Guernsey records. This view is read-only and does not send or change payments.
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Driver payouts
Only record a payout after checking SumUp settlement in your bank and sending the driver the bank transfer yourself. This screen does not send money.